Web Store FAQ's

You do! Or if you prefer that our team chooses the items, we're happy to do so – we just need a little guidance (color preference, preferred price range, etc.) 

Depending on how busy our team is at setup time, it can often be done in as quickly as a few days, once the styles have been chosen.

The most successful stores are open 1-2 weeks at a time, so this is what we suggest.

As many as you want. Choose your items from hundreds of great products in our hand-curated “Favorites” collection to build your perfect store. Our Starter Store package includes up to 12 items (6 unique items in up to 2 colors each) with a low setup fee of just $99. Larger store packages are also available at discounted pricing.

The modest fee simply helps to cover the time & expense associated with creating your unique, customized store. This includes application of your logo to all products as well as a number of additional customizations to help ensure the store looks & feels on-brand for your organization.

Pricing for most stores is pre-determined. Let us know if that doesn’t work for you, or if you have special needs for fundraisers, non-profits or other unique situations.  Please note that pricing on all items is subject to change based on cost modifications from our distributors. We’ll reach out if any changes are required. 

Absolutely. In most situations, that is the most effective way of doing it so we recommend it!

Studies show pop-up stores are the most successful for a number of reasons. However, we understand there may be scenarios where a year-round store is more beneficial. If you feel a year-round store is necessary, please contact us so we can learn more about your needs.

Since all items are customized, we’re unfortunately not able to provide returns, exchanges or refunds on any products, and all sales are final. For your convenience, each product's individual size chart is included in the product images.

Absolutely- our Gift Codes make it super easy and doing so has proven to be very effective on increasing participation in your store. During store setup, just let us know how many Codes you want and for what amounts, and we'll take care of it.

We'll provide you with details that you can easily share with your organization to let them know the time has arrived.

We start the production process after your store closes. Average production time is typically 2-3 weeks. Please note that during peak season and busier times of the year, that lead time may be affected. Additionally, in slower times, lead time may also be decreased.

During store setup, you will choose which of these 3 options you prefer and the store will be set up accordingly:

1. Shipping to individual homes.
2. Bulk shipping to 1 location of your choosing.
3. Bulk pickup at our Sioux Falls, SD office.

For any non-continental US locations, please note the purchaser will receive an invoice for additional shipping fees after production/prior to shipping. Wilder Customs will ship the product when that invoice has been paid.

Embroidery is typically our "go to" decoration method unless otherwise noted. Items are priced based on an embroidered logo up to 5K stitches. If your final digitized logo requires more than 5K stitches (less than 10% of logos), then pricing may be affected. 

Digitizing is the process of converting a design/ logo into a format that can be interpreted by an embroidery machine, Think of it as a road map of your logo- digitizing provides instructions regarding stitch sequence,  which thread colors to be used, the number of stitches needed and several other key details. Digitizing is a highly skilled craft that requires experience & expertise, as well as an understanding of the technical requirements of embroidery machines and the materials being used. 

Standard logo placement on apparel items is the left chest. If this is not possible due to the garment's branding location or placement of pocket or seam, logo placement will automatically be moved to right upper arm of the garment. For non-apparel items, logos are placed in "standard" locations that you would typically expect. If you have unique needs for this, just talk with us about it before store setup occurs!

Absolutely, we proudly offer screen print, heat transfer & laser engraving, as well as a number of additional treatment methods on various products. For orders using screen print or heat transfers, bulk purchase may be required. To discuss in more detail, just give us a call  and we'll help find the right fit for you.

Yes- please email it to admin@wildercustoms.net (preferably in vector format if available) prior to setting up the store. If you do not have a vector version (or you’re unsure what that means), just send us whatever you do have & we can advise if something else is needed.

No logo? No problem! We have a very talented in-house Creative team that can design the perfect new logo for you, or recreate your existing logo into the correct format.

It depends on the logo- some are tall, some are wide, some have details requiring larger sizes. The product on which it is being sewn can also impact size. If you have specific requests, let us know. Otherwise, we’ll adjust the size of your logo as needed to meet production standards.

Now you're speaking our language... we love a good set of Brand Standards. From corporate colors to spatial requirements, we’re not afraid. Send your Brand Standards document(s) our way and we’ll protect your brand like it’s our own. 

The use of logos, branding and/or design elements on any items in your store is dictated by you, our customer. Therefore, your submission of such elements is accepted as your guarantee that you have the full authority to use and distribute items adorned by those elements. Wilder Customs is not responsible for any conflicts regarding logo usage, trademark infringement or similar issues.