FAQ's

Our annual Holiday Tumbler & Gift Card Sale is here!


What is included in my purchase?
  • Premium quality, double-wall stainless steel engraved tumblers or water bottles (24 to a case)
  • 1 laser engraved logo or text of your choosing on all items
  • Each tumbler/ bottle comes individually boxed for easy gifting
  • Optional add-ons include:
    • $20 Gift Cards for $15 each to The Barrel House & Krav'n restaurants
    • 2nd side engraving

I placed my order online... now what?

  1. Send an email to Admin@WilderCustoms.net with either:
    1. Your logo in vector format (if avail)
    2. The custom text you want engraved into your tumblers or bottles
  2. We'll let you know if your logo is in the correct format or if other art arrangements are needed.
  3. Within a few days, we'll email you a visual proof for approval.
  4. Lead time is typically 7-14 days & begins once you approve the proof. (Lead times can vary, depending on how busy we are so if you have specific timing needs, please be sure to let us know right away!)

How do I know if my logo is vector?

  • If you're unsure, just email us all versions you have & we'll let you know.

If my logo is not vector, what are my options?

  • We can vectorize it for you. Creative Service fees may (or may not) apply, depending on the complexity of the logo & the quality of the version that is provided to us. Need to know if fees will apply before ordering? Email your logo(s) to Admin@WilderCustoms.net prior to placing your order & we'll let you know.
  • If you prefer to avoid the vectorizing process, we can just typeset your desired text/ organization name/ etc. in a fun font chosen by our in-house artist at no charge.

I just want some words on my tumblers, not a logo.

  • No problem- just email the details to us and we'll handle the rest. (Perfect option for wedding favors, birthdays, family reunions, girls' trips, bachelor parties, etc!)
I don't have a logo but I want one. Can you help?
  • Absolutely. Our talented, in-house Design Team will create an awesome new visual identity for your company/ organization. Contact us about our Creative Service options & Logo Design packages.
What is the Gift Card option?
  • When choosing your items online, you'll see an option to add $20 Gift Cards for the price of $15 to The Barrel House & Krav'n restaurants in Sioux Falls, SD. Gift Cards are sold in increments of 24 (the same increments of the tumblers/ bottles) to create perfect gift sets.
  • You are not required to buy gift cards to get the deal on tumblers, but it makes a great gift set!
  • If you want only the gift cards, you'll need to purchase them directly from the restaurants.
What color will my logo be on the tumblers/ bottles?
  • All items are laser engraved- a process that etches away the powder coating to reveal the stainless steel beneath it. So your logo will be a beautiful silver color. *Exception: the silicone tumblers engrave to a contrasting color, see product info for details.
    How do I get my order when it's done?
    • You'll receive an email notification when it's ready for pickup at the Wilder Customs office (5200 S. Cliff Avenue • Suite 103 • Sioux Falls, SD • 57108) For easiest access, use the East (rear) parking lot & entrance.
    • Need your order shipped? No problem, just let us know the details when you first email your logo to us & we'll send you a separate invoice for the shipping fees. (Standard US shipping rates apply.)
    What else should I know?
    • This is our lowest price of the year on a case of tumblers or water bottles!
    • All items must be ordered in increments of 24 (due to case sizes.)
    • One basic artwork revision is included in the price of your order. If additional changes are needed, standard Creative Service fees may apply & would be invoiced separately.
    • All products are custom made to order. As such, we are not able to offer exchanges or returns, and all sales are final once the order is placed online.